Workshop 4: Practicing verbal skills

Read clearly while recording the scenario (Appendix: Table 4). Then, listen to the recording and answer the following questions in order:

• Did you speak clearly as you described the person’s duties?
• Did you remember to emphasize the most important words that the listener should make a list of?
• Can you recall the most important key words from the scenario and make a list?
• What did you miss and what did you get right?
• Now, you are the speaker. Record yourself while describing the person’s duties.

Remember the basic principles of active listening: “Paraphrasing”, “clarifying”, “reflecting”, and “summarizing”. What do the following words mean (See Appendix: Table 5).

Sort the following phrases regarding the 4 principles of active listening (Paraphrase, Clarify, Reflect, Summarize).