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Read clearly while recording the scenario (Appendix: Table 4). Then, listen to the recording and answer the following questions in order:
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Remember the basic principles of active listening: “Paraphrasing”, “clarifying”, “reflecting”, and “summarizing”. What do the following words mean (See Appendix: Table 5).
Paraphrasing is . Clarifying is . Reflecting is . Summarizing is .
Sort the following phrases regarding the 4 principles of active listening (Paraphrase, Clarify, Reflect, Summarize).